Delivery Information

South African Addresses:
Better Buys  will ship orders to any address in South Africa, orders will only be processed at our Johannesburg Head Office

Namibia & Neighboring Countries:
Unfortunately we do not arrange any deliveries outside South Africa, you can arrange for your own transport or delivery service to collect your order from our offices.

All orders and invoices are South African Vat inclusive. You will be responsible for any duties, taxes or similar fees in your country

International Orders:
At present we are unable to deliver to addresses outside South Africa, you can order online and choose “Store Collection” and make arrangements with your shipping or delivery service to collect on your behalf.

Delivery Times:
Most of our products are available in stock thus allowing us to ship orders as soon as payment is completed. An average of 2 to 5 working days is expected to major cities and 8 to 14 working days to rural and outlying areas.

Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a complete refund.


Shipping costs:
Due to our large range of products, shipping fees vary from item to item. Shipping fee’s will automatically be calculated during the checkout process.

Pickup & Collections

Orders may be collected from our office in Johannesburg, however we do not have a retail brick & mortar store. All orders need to be paid and a suitable time arranged for collections.

Online orders must be paid in full before it will be processed and prepared for  collection.

Returns Policy

Refunds and Exchange Policy
All products have a 30 day money back guarantee – However, products should not be used, tampered or damaged. Proof of purchase and the original packaging is also required.

Goods incorrectly supplied or damaged will be replaced at no additional cost, if a replacement is not possible (due to quality issues, or being discontinued) full refund will be given.

Payment Options
Our online store supports a variety of payment options, these include:

• Bank Transfer (using the Instant EFT option)
• Visa Credit Card
• Mastercard Credit Card
• Payflex (6 weeks to pay, interest free!)